How It Works

How LivnSource works for families

From a guided assessment to a booked, vetted provider — here's the whole path.

A family reviewing their guided assessment with a care navigator
1

Tell us your situation

Answer a short guided assessment: what you need, your timeline, and your budget. Takes a few minutes.

2

Get a recommended plan

LivnSource matches your answers to the right service categories and next steps — no guessing which type of provider you need.

3

Compare vetted providers

Search and review providers who've been through LivnSource's application and review process before they're listed.

4

Request a quote and message directly

Reach out to providers, get quotes, and message them through LivnSource to work out details.

5

Book and pay securely

When you're ready, book and pay through LivnSource — processed securely via Stripe, tracked in your dashboard.

6

Get concierge support when it matters

For bigger decisions like senior living placement, a concierge team helps you through facility introductions and next steps.

A daughter and her mother looking at a tablet together

Why it works this way

The guided assessment isn't a formality

It exists so you're matched to the right kind of help the first time, instead of guessing between categories or discovering halfway through a call that the provider can't actually do what you need.

Every provider is reviewed before you ever see them

Providers apply and go through a review process, including a background check, before their listing goes live. You're not vetting a stranger yourself — we've already started that work.

Booking and paying through LivnSource protects you

Payments are processed securely, every booking is on record, and if something goes wrong, there's a real transaction history and a support team who can help sort it out.

Taking things off-platform carries real risk

If you pay a provider directly or arrange work outside LivnSource, we have no record of the agreement and can't help resolve a dispute, a no-show, or a payment problem. Keeping bookings on LivnSource is what lets us stand behind them.